EFFECTIVE JULY 10, 2023, the following changes will be made to the “LATE CANCELLATION AND NO-SHOW POLICY”:


  • We require TWENTY-FOUR [24] hours’ notice for any cancelations or changes to your appointments.
  • Patient’s providing less than TWENTY-FOUR [24] hours for any cancelations will be charged a $50.00 fee unless an emergency has occurred.


  • Definition: A patient who does not show up to their appointment at the scheduled time of their appointment and does not inform the clinic they need to cancel or reschedule their appointment.
  • FIRST (1st) OFFENCE: Patient’s will be charged 50% of their scheduled appointment fee.
    • Patient’s will be charged 100% of their scheduled appointment fee.
    • Online Booking Permissions will be revoked.
    • Will be required to keep a credit card on file to schedule further appointments.


  • If a patient is MORE THAN FIVE (5) MINUTES late to their scheduled appointment WITHOUT notice, we reserve the right to classify this appointment as a “No Show” and will be charged as such. We will do our best to get you in at the first available time slot our schedule allows.


  • Includes the above policy plus the following additions:
      • A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours’ notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours’ notice, or miss their appointment, will be charged a cancellation fee to the card on file.
      • Should you arrive later than your scheduled appointment, you will still be charged for the full-service amount. Arriving 30 minutes after the time of your scheduled appointment is considered a missed appointment. In the event this does occur, you will be charged the fee in accordance with this policy.

Please note that all our practitioners book one-on-one appointments to help you reach your health goals. Failure to comply with this policy, sacrifices a time that could be given to another patient in need.

We understand that some things are out of your control, such as unexpected traffic conditions, construction, accidents, etc.  If this does occur to you and it is safe for you to do so, please call us to inform us.

It is best practice to do your best to arrive 5 minutes prior to your appointment, so that we can get you settled into your exam room and ready for the practitioner.  This will aid our office in being punctual.

Our office would love nothing more than to never be put into the situation we must enforce this policy.  We hope you understand that this policy only benefits you as a patient, allows our clinic to be fair and respectful to all our patients.

13:48 28 Feb 22
The guy is a wizard. I’ve been looking for a long time for someone that knows what they’re doing when it comes to backs. I will only see Spencer now going forward. If you decide to see someone else for back pain I’m not sure if you really want to get better. Whole clinic is great.
Mallika SomayajuluMallika Somayajulu
16:26 22 Feb 22
Dr. Spencer is awesome. Because of him, My back pain is gone and I can do the things I like again. His staff are very professional and polite.
mariette renaudmariette renaud
19:56 11 Feb 22
After many years of cervical spine discomfort and osteoarthritis most likely as a result of sitting at a desk for a good number of years, I found myself wanting to find an alternative means towards improving my spine health!My Naturopath Doctor recommended I see an Oesteopath namely Spencer Jean who came highly recommended.Spencer welcomed me into his office and the conversation began as to how to go about the process of correcting my posture! A plan of attack was formulated as to how to begin the process which was amazingly positive based on his confidence in doing so along with my part in wanting to do so!Today my posture has improved tremendously and I cannot thank Spencer enough for getting me to this point! The exercises are not difficult and As I see the progress, I am so much more encouraged in doing so! Thank you so much Spencer and the wonderful welcoming staff at Community Chiropractic Centre! I am truly blessed!
Spencer has been a great benefit to me, as he listens to what is wrong and works to help with that problem; so that I get some relief & can do more of my ADL. Before meeting Spencer & being under his care; I had very limited relief of discomfort. I would recommend anyone with chronic pain & skeletal ailments to give Spencer a try. He maybe just what you need in your life.
Tea MalbasicTea Malbasic
13:23 13 Jul 21
Spencer is great! Very professional and caring. After years of chronic back pain, I can honestly say I feel better after every visit. The office staff is friendly and very easy to deal with!
Nik DobrichNik Dobrich
03:18 17 Jul 20
Dr. Jean has helped me tremendously. Appointments are always on time and very professional. Would highly recommend !
Olivia RivardOlivia Rivard
16:43 21 Oct 19
Spencer is an amazing osteopath. I brought my 3 week old to see him for colic and he has helped her immensely! She is now 3 months and doing so well. Spencer is fantastic with babies. He is so caring and my little just adores him! Highly recommend his service.
Steven GombaiSteven Gombai
18:10 06 Aug 19
I actually love going to see Spencer. He addresses my problems and I'm not sitting around for hours past my appointment time waiting to see him. In and out within 30 minutes. He takes care of my kids as well. I would recommend him to anyone without hesitation.Thanks for keeping us all in one piece and keeping us at our 100% for our tournaments.

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