COVID-19: Office Policy Updates

December 13, 2020 by spencerjean_do

Valued Patients,

We are essential and we are open to see patients in our clinic in the “Grey – Lockdown” zone.

Due to the current covid-19 pandemic happening around the world and within our community, we have implemented a few new policies and procedures in addition to our previously updated covid-19 policies.

Procedures and Reminders

  • Please arrive no earlier than 5 minutes prior to your appointment. If you show up early, we ask that you please remain in your car until at least 5 minutes prior to your appointment time. Please do your best to arrive on time and if you are running late, please call us to let us know – if you are running more than 10 minutes late, please be advised that you may have to wait to see your practitioner in fairness to other patient’s scheduled appointments.
  • If you arrive to your appointment and the waiting room is full (all socially distanced chairs are occupied), we ask that you sign in at reception and then wait outside the clinic on one of the chairs in main hallway. One of our team members will come get you when it is safe to enter while remaining socially distant from other patients.
  • As always, patients must wear a mask throughout the entirety of their appointment and while in the building.
  • If you are ‘high risk’, have social distancing concerns, or any other concerns related to your safety during the Covid-19 pandemic, we are able to accommodate your treatment. We can schedule your appointment outside of operating hours as well as provide virtual appointments. Contact us if you’d like to learn more.

Policy Changes

As of Monday, December 14, a Credit Card on File is Required for ALL Osteopathic Patients. Chiropractic patient’s are NOT applicable. As always, all information collected from any and all of our patients is kept confidential and secure within our office. The following is the purpose of this new policy.

  • To keep patient’s accountable for their scheduled appointments. In respect to all of our patients trying to schedule appointments, patient’s will be subject to a $30.00 fee for a missed appointment. A missed appointment is when you do not show up to your scheduled appointment and do not call ANY TIME prior to your scheduled appointment to cancel or reschedule. If you call even 5 minutes before your appointment, you will not be charge the missed appointment fee.
    • We hope we do not have to charge anyone for a missed appointment. Our goal for implementing this fee, is that our patient’s will do their best to communicate with our office if they are unable to make their appointment so that we can schedule another patient who is waiting for an appointment and to keep the patient flow under control to maintain a safe and socially distanced clinic to treat our patient’s with the highest standard of care.
  • To a secure a convenient method of payment for any portion of services provided that your extended insurance does not cover, but for which you are liable. This could be amounts resulting from balances related to co-payment, deductible, co-insurance, non-covered services, or denials for no coverage/eligibility but is not limited to these scenarios.


If you do not wish to provide a credit card for your file, unfortunately we will be forced to discharge you as an osteopathic patient. If you have any questions, comments or concerns, please reach out to us or click the following link for the Credit Card Authorization Form and FAQ.

If you have the means and do not have further questions, please print and fill out the authorization form at home and bring it to your appointment. This will help with congestion in the waiting room.

Thank you for your co-operation, understanding and patience during this unprecedented time.

Stay Safe and Healthy,

Spencer Jean, DO, DO(MP), MBA

Holiday Hours

The following are the days we are closed for the holidays:

  • December 24
  • December 25
  • December 26
  • December 31
  • January 1
13:48 28 Feb 22
The guy is a wizard. I’ve been looking for a long time for someone that knows what they’re doing when it comes to backs. I will only see Spencer now going forward. If you decide to see someone else for back pain I’m not sure if you really want to get better. Whole clinic is great.
Mallika SomayajuluMallika Somayajulu
16:26 22 Feb 22
Dr. Spencer is awesome. Because of him, My back pain is gone and I can do the things I like again. His staff are very professional and polite.
mariette renaudmariette renaud
19:56 11 Feb 22
After many years of cervical spine discomfort and osteoarthritis most likely as a result of sitting at a desk for a good number of years, I found myself wanting to find an alternative means towards improving my spine health!My Naturopath Doctor recommended I see an Oesteopath namely Spencer Jean who came highly recommended.Spencer welcomed me into his office and the conversation began as to how to go about the process of correcting my posture! A plan of attack was formulated as to how to begin the process which was amazingly positive based on his confidence in doing so along with my part in wanting to do so!Today my posture has improved tremendously and I cannot thank Spencer enough for getting me to this point! The exercises are not difficult and As I see the progress, I am so much more encouraged in doing so! Thank you so much Spencer and the wonderful welcoming staff at Community Chiropractic Centre! I am truly blessed!
Spencer has been a great benefit to me, as he listens to what is wrong and works to help with that problem; so that I get some relief & can do more of my ADL. Before meeting Spencer & being under his care; I had very limited relief of discomfort. I would recommend anyone with chronic pain & skeletal ailments to give Spencer a try. He maybe just what you need in your life.
Tea MalbasicTea Malbasic
13:23 13 Jul 21
Spencer is great! Very professional and caring. After years of chronic back pain, I can honestly say I feel better after every visit. The office staff is friendly and very easy to deal with!
Nik DobrichNik Dobrich
03:18 17 Jul 20
Dr. Jean has helped me tremendously. Appointments are always on time and very professional. Would highly recommend !
Olivia RivardOlivia Rivard
16:43 21 Oct 19
Spencer is an amazing osteopath. I brought my 3 week old to see him for colic and he has helped her immensely! She is now 3 months and doing so well. Spencer is fantastic with babies. He is so caring and my little just adores him! Highly recommend his service.
Steven GombaiSteven Gombai
18:10 06 Aug 19
I actually love going to see Spencer. He addresses my problems and I'm not sitting around for hours past my appointment time waiting to see him. In and out within 30 minutes. He takes care of my kids as well. I would recommend him to anyone without hesitation.Thanks for keeping us all in one piece and keeping us at our 100% for our tournaments.

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